General terms and conditions

These terms and conditions apply to everything you obtain from Eagle Vision Business BV: the free 360! Community, the 360! Scan, the 360! Challenge, the 360! Academy (360! Personal Leadership and 360! Business & Leadership), 360! Private, the 360! Clarity Sessions, the 360! Tools, the 360! Fit Club and 360! Mastery. We have kept them as short and as readable as possible.

1. Who we are

In these terms and conditions, we refer to ourselves as "we" or "360!". You are the "participant".

2. Definitions

• Programme: any service we offer, paid or free, such as the 360! Challenge, 360! Private, a 360! Clarity Session, the 360! Community or an event.
• Agreement: the arrangement between you and us regarding participation in a programme.
• Digital environment: the channels in which a programme runs, currently the 360! Discord, WhatsApp and video calls.
• Digital content: material you can view or download immediately, such as recordings, workbooks, templates and exercises.
• Consumer: a participant who is not acting on behalf of a business or profession.

3. When these terms and conditions apply

These terms and conditions apply to every offer from 360! and to every agreement resulting from it. They are shown to you before or during checkout, and you can reread and save them at any time via www.360community.nl.

Different arrangements only apply if we have confirmed them to you in writing or by email. If any part of these terms and conditions proves to be void, the remaining provisions remain fully valid.

4. Offer and formation of the agreement

Our offer on the website is non-binding for as long as you have not yet paid. We may change or withdraw an offer, for example if a programme is full or if a price was shown incorrectly on the site due to a technical error.

The agreement is formed at the moment we have received your registration and, for a paid programme, your payment. You will then immediately receive a confirmation by email. We are not bound by obvious spelling or typing errors.

5. Prices and payment

• All prices on our order pages are in euros and incl. VAT, unless expressly stated otherwise.
• Payment is made in advance and online via our payment provider Mollie. Your participation is confirmed as soon as the payment has been received.
• The repeat participant rate for the 360! Challenge only applies to participants who have previously taken part in a complete 360! Challenge. We may verify this and cancel the participation if this is not the case. In that event, your payment will be refunded.
• We do not offer payment in instalments. You pay the full amount in advance, before a programme starts. If a payment is not made, we may suspend access until you have paid.
• If you do not pay on time, we will first send you a reminder stating that you have a further fourteen days to pay and the amount of collection costs that will be due after that. After that, we may charge the statutory interest and those collection costs.

6. How a programme is delivered

• Programmes are online, unless a physical location is expressly stated in the offer.
• You will receive access to the digital environment no later than twenty-four hours after your payment. We will send you the instructions by email and, where more convenient, via WhatsApp.
• The dates, times and content of a programme are stated in the offer. We may reschedule a 360! Session or replace a component with an equivalent component if necessary. We will let you know as soon as possible.
• The offer states how long you keep access to the material of a programme. If nothing is stated, you keep access for as long as the programme runs and for twelve months afterwards.
• We may record 360! Sessions so that participants can watch them back. If you do not want to be on camera, turn your camera off. Our privacy statement explains how we handle these recordings and how long we keep them.
• You need your own working internet connection, a device and an account for the environment being used.

7. Right of withdrawal: fourteen-day cooling-off period

If you are a consumer, you have a cooling-off period of fourteen days. This period starts on the day after the agreement is formed. Within those fourteen days, you may withdraw from the agreement without giving any reason.

Many of our programmes start within those fourteen days. At checkout, we therefore expressly ask you whether we may start delivering immediately. What then happens to your cooling-off period differs per component.

Guidance, 360! Sessions and access to the 360! Community

These are services. Your cooling-off period simply continues. If you withdraw within fourteen days while the programme has already started, you pay only for the part we have delivered up to that moment and you receive the rest back. Your right of withdrawal for this component only lapses once the programme has been delivered in full.

Immediately available digital material

For example, recordings, workbooks and downloads. For this component, your right of withdrawal lapses as soon as we begin delivering with your express consent and you have declared that you thereby waive your right of withdrawal. You tick a box to confirm this at checkout, and we then confirm it by email.

You withdraw by clearly notifying us by email at info@360community.nl. You may use the model form below for this, but you do not have to. We will refund you within fourteen days of your notification, using the same payment method.

Model withdrawal form

8. Cancelling and rescheduling

• Outside the cooling-off period in Article 7, you cannot cancel and the full amount remains payable. If you unexpectedly cannot attend, please get in touch. We will look at whether you can move to a later round. That is a courtesy, not a right.
• Your place is personal and non-transferable. This means you cannot give it to someone else. In the event of genuine force majeure, let us know as soon as possible via info@360community.nl. We will then look at what is possible. That is a matter of flexibility, not a right.
• We may cancel or reschedule a programme if there are too few participants, or in the event of illness or force majeure. If a programme does not go ahead at all, you will receive a full refund of the amount paid within fourteen days.
• We do not work with subscriptions. You buy each component separately, for the duration stated in the offer. This applies to the 360! Challenge, the 360! Fit Club, 360! Mastery, the 360! Clarity Sessions, the 360! Academy and 360! Private. So nothing is tacitly renewed, nothing continues running and there is nothing to cancel. If you want to take part again, you simply sign up again. The 360! Community is free and will remain free.

9. What we expect from you

• You treat the other participants and the coaches with respect. We do not tolerate discrimination, intimidation, threats or hate speech.
• What other participants share in the group stays in the group.
• You do not use the 360! Community to sell your own services or products unsolicited, unless we give permission for this.
• You do not share your access with others. Access is personal.
• In the event of a serious or repeated breach, we may terminate your access. We will always explain that decision and refund the part of the programme that we have not yet delivered at that moment. If we have suffered damage as a result of your conduct, we may set this off against that refund.

10. Intellectual property

All materials we create and share, such as workbooks, recordings, presentations, exercises, texts and logos, are the property of Eagle Vision Business BV. You may use them for your own development.

You may not copy, resell, publish, incorporate into your own programme or otherwise distribute them without our written permission. In the event of a breach, we may terminate your access and recover the damage from you.

11. Nature of the services and results

Our programmes are 360! Training, coaching and personal development. They are not medical, psychological or psychiatric treatment, nor a substitute for it. If you need care, remain under the treatment of your doctor or healthcare provider.

What we undertake is an obligation to use our best efforts, not an obligation to achieve a specific result. We do our work as well as we can, but your result depends mainly on what you do with it yourself. We therefore give no guarantee of any particular result, revenue, income or specific change in your life or business. You remain responsible for the choices you make.

12. Liability

• Our liability is limited to the amount you paid for the programme concerned or, if higher, to the amount paid out by our insurance in that case.
• We are not liable for indirect damage, such as lost revenue, missed opportunities, loss of data or consequential damage.
• We are not liable for disruptions or outages affecting the 360! Discord, WhatsApp, systeme.io, Mollie or other parties we use. In the event of a prolonged disruption, we will look for a suitable alternative.
• If you wish to hold us liable, report the damage within a reasonable period after discovering it, so that we can look into it and put it right where possible.

13. Force majeure

If we cannot fulfil our commitments due to something beyond our control, such as illness, internet outage, fire, a pandemic or a government measure, we may suspend performance. If the force majeure lasts longer than two months, both you and we may terminate the agreement, and we will refund what you paid for the part that has not been delivered.

14. Personal data

We handle your data with care and comply with the GDPR (in Dutch: AVG). Our privacy statement sets out exactly which data we process, why, for how long and what rights you have. You can find it in Eagle Vision Business BV's privacy statement.

15. Complaints

If you are dissatisfied with anything, let us know via info@360community.nl. Describe the situation as fully as possible. We will acknowledge your complaint within five working days and respond substantively within fourteen days. If we need more time, we will let you know, with an indication of how long it will take.

We are not affiliated with a disputes committee. If we cannot resolve the matter together, you can submit your dispute to the competent Dutch court. As a consumer, you can also obtain free advice from the Juridisch Loket (the Dutch legal aid desk) via juridischloket.nl.

16. Changes to these terms and conditions

We may amend these terms and conditions. The version that applied at the time of your purchase remains in force for your agreement. The current version is always on our website, with the date at the top.

17. Applicable law

All agreements with Eagle Vision Business BV are governed by Dutch law. We submit disputes to the competent court in the Netherlands. If you are a consumer, you may, within one month after we have invoked that court, choose the court that has jurisdiction by law in your situation.